Gallery — THERESA KLAASSEN

Lead Customer Success Manager

Chewse San Francisco and Los Angeles, CA

2016-2018

Strategic customer success manager and member of Los Angeles launch leadership team. Responsible for client happiness, revenue retention, growth, and developing foundational team practices and culture. Collaborated cross-functionally with sales, marketing, operations, customer support, engineering and company leadership to manage projects and ensure superior client experiences.

Executive Director

Camp Leo for Children with Diabetes, Seattle, WA

2013-2015

Led organization through period of unprecedented growth, developing foundational operations policies and practices, guided leadership team through business plan development. Oversaw all aspects of organizational success, including governance, program planning and management, human resources, financial planning, marketing, communications, community relations, advocacy, and risk management.

Consultant

Self Employed, Seattle, WA and Oakland, CA

2011-PRESENT

Independent consultant working with a wide variety of clients in both the for and non-profit sectors. Experience addressing large and small scale operational challenges. Engaged with clients in a variety of roles from business startup and strategic advising to on-the-ground execution of plans and events.

Operations Manager, Co-Owner

Middle Fork Roasters, Seattle, WA

2010-2013

Part of founding 3-member team for successful start-up wholesale coffee roasting company servicing the greater Puget Sound region. Directly responsible for raw materials sourcing and ordering, inventory management, customer service, and financial oversight. Hands-on participation in wholesale operation. Developed direct-to-retail sales sales strategy.